A PROCESS FOR RESOLVING CONFLICT

D — DESCRIBE ‘SEE’

      . . . Specific behavior (Objective)

      . . . Specific situation

E — EXPRESS ‘FEEL’

      . . . Your feelings

      . . . Calmly, about specifics

S — SPECIFY ‘WANT’

      . . . Ask for specific change

      . . . Tell what you want

C — CONSEQUENCES

      . . . Positive benefits

      . . . Negative consequences